Refund policy
Order Processing
The processing time usually takes 1-2 business days after your order is placed. If you need to change or cancel your order, please email us at hello@kimkrisbeauty.com as soon as possible. We cannot guarantee your change/cancel request will be approved before the order is fulfilled as there is a very limited time window to make changes in our system. However, we will try our best to meet your request. Order processing times may be subject to delays during holidays, sale season, new product launches, and restock period. Thank you in advance for understanding.
Return Policy
For defective or damaged items, please email us at hello@kimkrisbeauty.com within 30 days of the purchase date. Please include an image of the damage or defect in the email. We review returns and exchanges on a case-by-case basis. Shipping costs are non-refundable.
NOT ELIGIBLE FOR RETURN
We do not accept products that have been opened or used for sanitary reasons.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of the item to process your refund. Refund will be automatically credited to your original method of payment.
QUESTIONS
If you have any questions concerning our return policy, please contact us at hello@kimkrisbeauty.com
The processing time usually takes 1-2 business days after your order is placed. If you need to change or cancel your order, please email us at hello@kimkrisbeauty.com as soon as possible. We cannot guarantee your change/cancel request will be approved before the order is fulfilled as there is a very limited time window to make changes in our system. However, we will try our best to meet your request. Order processing times may be subject to delays during holidays, sale season, new product launches, and restock period. Thank you in advance for understanding.
Return Policy
For defective or damaged items, please email us at hello@kimkrisbeauty.com within 30 days of the purchase date. Please include an image of the damage or defect in the email. We review returns and exchanges on a case-by-case basis. Shipping costs are non-refundable.
NOT ELIGIBLE FOR RETURN
We do not accept products that have been opened or used for sanitary reasons.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of the item to process your refund. Refund will be automatically credited to your original method of payment.
QUESTIONS
If you have any questions concerning our return policy, please contact us at hello@kimkrisbeauty.com